RMSS is committed to keeping our program fees as reasonable as possible.  Having consistent, fair ways of handling refund requests is part of what allows us to keep fees low.  With RMSS pre-registered activities, the following guidelines regarding program cancellations and refunds have been implemented.

1.) Respecting our activity leaders’ and fitness instructors’ need to stay home if feeling unwell, should RMSS be unable to source a substitute, that day’s class will be cancelled and a credit put back onto your You Connect account, to be used for future activities or at our lunch counter.

N.B.  As possible, check your email prior to coming to the centres.  Should there be a need for that day’s class cancellation, we will do our best to contact you.  Remember to check your junk or spam.  We will only email IF a class has been cancelled.

On inclement weather days, we will notify using social media.  We follow the school district’s lead; if School District 42 is cancelled, our centres will be closed that day as well.

2.) If you feel unwell PRIOR to a pre-registered session of classes beginning, you must contact RMSS member services to cancel your registration.  Refunds appear as You Connect credit.

3.) Once a class is full, a waitlist will be started.  Should a registration be cancelled, those on the waitlist will be contacted.

4.) Pre-registered classes may require a minimum registration in order to proceed.

Staying home when feeling unwell is MANDATORY.